Network Status Updates

All systems are operational.

Last updated 1 week ago

Past incidents

2 years ago 2024-04-28 13:00 UTC
Fixed

Fixed

4 years ago 2022-04-24 15:26 UTC

Maintenance has concluded and chat support is operational and ready to assist. Thank you for your patience.

Reported

2 years ago 2024-04-28 13:00 UTC

Beginning at 2:00 AM U.S. Eastern Time, our service provider ZenDesk will be performing scheduled maintenance on our chat interface. The expected timeframe of this maintenance is roughly 30 minutes. During this time, no new chats will begin, and all current chats will be disconnected. If your chat is disconnected as a result, please wait about an hour until the maintenance is resolved and reach out again. We're sorry for any inconvenience this may cause.

2 years ago 2024-04-27 04:33 UTC
Fixed

Fixed

2 years ago 2024-05-03 05:26 UTC

The maintenance has been concluded. We appreciate your patience in this matter.

Reported

2 years ago 2024-04-27 04:33 UTC

Our telecommunications service provider is planning scheduled maintenance on our chat systems on Sunday, April 28th, beginning at 2:00 AM Eastern U.S. Time. The expected maintenance window will be 30 minutes. During this time all active chats will be disconnected, and no new chats will be able to be initiated. During this time, please feel free to reach out to us by submitting a ticket in your Account Management Panel, or reach out after the maintenance is concluded.

We are sorry for any inconvenience this may cause, and we thank you for your patience and understanding.