Network Status Updates

If you are experiencing an issue that is not described below, or you have questions regarding your datacenter or hosting, please visit our Help Center.

Some systems are experiencing issues

Current Incidents

4th February 2025

Two Factor Authentication Disruption

Our service provider is experiencing difficulty delivering Two Factor Authentication messages by text. If you are attempting to log in via Two Factor Authentication and are unable to receive the text message, we are working with our service provider to resolve the issue as quickly as possible. If you need immediate assistance with logging in, please reach out to support for assistance in temporarily disabling your Two Factor Authentication. Thank you for your patience!

Past Incidents

28th April 2024

Chat Scheduled Maintenance

Beginning at 2:00 AM U.S. Eastern Time, our service provider ZenDesk will be performing scheduled maintenance on our chat interface. The expected timeframe of this maintenance is roughly 30 minutes. During this time, no new chats will begin, and all current chats will be disconnected. If your chat is disconnected as a result, please wait about an hour until the maintenance is resolved and reach out again. We're sorry for any inconvenience this may cause.

  • Updates:

    Maintenance has concluded and chat support is operational and ready to assist. Thank you for your patience.

    • 27th April 2024

    No incidents reported

    26th April 2024

    Support Center Planned Maintenance

    Our telecommunications service provider is planning scheduled maintenance on our chat systems on Sunday, April 28th, beginning at 2:00 AM Eastern U.S. Time. The expected maintenance window will be 30 minutes. During this time all active chats will be disconnected, and no new chats will be able to be initiated. During this time, please feel free to reach out to us by submitting a ticket in your Account Management Panel, or reach out after the maintenance is concluded.

    We are sorry for any inconvenience this may cause, and we thank you for your patience and understanding.

  • Updates:

    The maintenance has been concluded. We appreciate your patience in this matter.